Thank you for shopping with us at Pure Luv And Beyond. We want to ensure you have a satisfying experience with our products/services. If you are not entirely satisfied with your purchase, we're here to help.

1. Eligibility for Refund:

Refunds are applicable within 30 days from the date of purchase.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Certain products/services may not be eligible for refunds. Please refer to the specific terms and conditions related to the product/service you purchased.

2. Process for Refunds:

To initiate a refund, please contact our customer support team at pureluvandbeyond@gmail.com

Our customer support team will guide you through the refund process and may require additional information to process your request.

Once your refund request is approved, we will initiate the refund to your original method of payment. Please note that it may take 7 days for the refund to reflect in your account, depending on your payment provider.

3. Exchanges:

We do not offer exchanges for products/services. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.

4. Shipping Costs:

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue as quickly as possible, either by providing a replacement or issuing a refund.

6. Exceptions:

Certain products/services may have specific refund policies or may not be eligible for refunds. Please refer to the terms and conditions provided with the product/service for more information.

7. Contact Us:

If you have any questions about our refund policy, please contact us at pureluvandbeyond@gmail.com
Our customer support team will be happy to assist you.

Note: This refund policy is subject to change without prior notice. Please review this policy periodically for any updates or changes.